1. We delivery orders to whole Malaysia. We do not deliver to any P.O. Box address.
2. Once the payment has been completed & received, we will start the grilling, cooling & packing process. This procedure will takes one full working day or 24 hours, exclusive the delivery time.
3. Courier service will normally takes 2-4 working days for Peninsular Malaysia and 7-8 working days for East Malaysia.
4. Once your order is fulfilled, you will receive the tracking information via email. Customer may use the tracking information provided via email to track the delivery.
5. Please take note that there will be delays during festive season.
6. Our standard shipping fee within Malaysia: (inclusive of logistic fee, packaging, handling fee & tax)
- Peninsular Malaysia: For delivery 1 to 3 boxes is RM 13 and any additional one box is RM 1.50
- East Malaysia: For delivery 1 box is RM 18 and any additional one box is RM 12
- Other Country: Not available at this moment.
7. Customers are recommended to order more boxes to optimize the shipping fee.
8. Customers are not able to choose any specific date & time for delivery, all deliveries will be done by courier company.
9. When ordering please enter the full address including the postcode of the recipient. We will not be held responsible for items that are not delivered due to incorrect details.
10. We do not provide self-collection service at the moment.
11. We will not be held responsible for any damages done or damage caused by delay during shipment.
12. You may refer to our Refund policy.